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Outlook error 0x800CCC0F
Outlook and Outlook Express sometimes present the error 0x800CCC0F.
This error means that the connection between your computer and the server has been interrupted. It is usually caused by a faulty network connection or an overly protective firewall.
Check your internet connection
You may be able to resolve the problem by checking your:
- LAN connection (if applicable) - ensure your router/switch is correctly sending traffic to your PC.
- Hardware firewall - ensure your firewall is configured to allow traffic through ports 110, 25 and any other ports your email software uses.
- Wireless connection (if applicable).
- Internet connection - check your ISP's status page.
- Modem/router - rebooting or reconnecting may solve the problem.
Anti-virus and firewall software
Anti-virus and firewall software is a common cause of this problem. Follow your anti-virus/firewall provider's instructions to allow internet access, including email.
Warning: We do not recommend that you disable virus and firewall software.
Other possible solutions
- Remove your email account from your software, then set it up again. Remember: back up your email and contacts first.
- Reduce the frequency that your email software checks your mailbox.
- Check that your MTU size is correct.
- Reboot your machine.
Help from Microsoft
Microsoft's knowledge base has further information on Outlook (Express) errors and possible solutions:
http://support.microsoft.com/?kbid=813514
