Hosting FAQs

What is hosting?

Hosting is the space on a server where the files that make up your website are held.  It is also the space where your email addresses are set up and managed.

Think of it as your house, which contains your furniture (website files), and your domain name is like the address of the house.

Do I have to have hosting?

Yes!  No hosting, means no website!

How often will I have to pay for hosting?

Your hosting will be renewed on a yearly basis.  How much it costs depends on what package you buy.

What do web-feet’s hosting packages include?

Enhanced: Website hosting on shared Windows or Linux server, statistics, FTP, control panel, email addresses (3 with spam and virus filtering included).

Extreme: Website hosting on Web-Feet dedicated server, SQL Server, statistics, FTP, control panel, pop email addresses.

Hyperformance: Website hosting on Web-Feet dedicated server (max 10 customers per server), SQL Server, statistics, FTP, control panel, pop email addresses.

Advanced mailboxes, Exchange Mailboxes and direct MX record pointing are also available, please contact us for information on charges etc.

When do I cancel my existing services?

As soon as your new site goes live!  If you aren’t sure, contact us and we’ll let you know.
 

I get a 'You are not authorised to view this page' error when I look for my website

This article explains the reasons why you might get the following message from the web server:

"You are not Authorized to View this Page"

or

"HTTP Error 403 - Forbidden; Directory Listing Denied"

Reasons

The principle reasons for this message are:

  • There is no default page for the server to display. Action: Use FTP or FrontPage to access your website and check that a default web page exists.
Valid default pages are:

  • default.asp
  • index.asp
  • default.aspx - .Net Only
  • index.aspx - .Net Only
  • default.htm
  • index.htm
  • default.html
  • index.html
  • default.wml
  • index.wml
  • default.shtml
  • index.shtml
  • default.stm
  • index.stm
  • default.ihtml
  • index.ihtml
  • default.php
  • index.php
Ideally you should only have one default document. If you have more than one, the web server will choose the first one in the list (shown above) and ignore the others.

  • The page you have requested does not exist. Action: Use an FTP client or FrontPage to access your website and check that the web page exists.
  • You do not have permission to access the page. Action: Change the access permissions for the page.


 
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